RETURNS / EXCHANGES
We really want you to love (love love!) your new purchase. If you don't, we will happily return it for you so long as we receive it (unworn), salable condition within 14 days of the ship date, accompanied by the exchange slip. To return your order, for either an exchange or refund, please follow the procedure outlined below.
Making a Return and/or Exchange must be made within the guidelines of our Return Policy.
We only accept returns or exchanges purchased at Dadoustudios.com.
Please contact a Customer Service Representative at Rose@dadoustudios.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.
When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to Rose@dadoustudios.com
Save the shipping receipt for your records. *Please note: Only merchandise received by our warehouse can be processed.
You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to Rose@dadoustudios.com.
Same return/exchange policies apply to gift recipients who would like to return the Dadou Studios merchandise for refund or an exchange.
Please allow 10 to 12 business days for us to receive and process your return or exchange. Personalized Items cannot be returned or exchanged.
By placing an order at DadouStudios.com, you are responsible for the cost of return shipping back to DadouStudios. Please refer to our international returns policy here for further information on how to return your packages.
Making an Exchange:
***Availability of the replacement item is not guaranteed as most of our pieces are limited quantities. You will receive an e-mail notification upon the completion of the exchange processing.
Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.
Specify the exchange item and the new color / size or and style on the return/exchange mail to Rose@dadoustudios.com.
Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.
If you are exchanging an item due to a mistake made by dadoustudios.com or because of quality issues, we will reimburse with store credit for the shipping costs.
If you have any questions or concerns, please e-mail us at Rose@dadoustudios.com.
We ship via USPS for all domestic & international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.